Payment & Checkout 💳
Q: Are taxes included?
✅ Tax-Free Shopping: No sales tax applied at checkout.
Q: Payment Options
🔐 Secure Payments via:
• PayPal (recommended)
• Visa credit cards
• Bank transfer
Q: Can I pay using my phone?
📱 Mobile-Friendly Payments:
• Via PayPal App: Securely checkout with FaceID/TouchID
• Browser Payments: All mobile browsers supported
⚠️ Note: We don’t accept credit card info over the phone for security compliance
Q: Payment security?
🛡️ Bank-Level Protection:
- 256-bit SSL encryption
- PCI-DSS certified
- Automatic fraud monitoring
Note: Ensure your browser shows 🔒 symbol before payment
Payment Troubleshooting
❗ If credit card errors occur:
- Refresh browser & clear cache
- Verify billing address matches card
- Contact your bank for authorization
Order Management 📦
Q: Inventory status?
📦 Real-Time Stock: 98% items ship1-3day. If unavailable:
• Get SMS/email alert within 2 hours
• Choose replacement or instant refund
Q: Order modifications?
⏳ 30-Minute Grace Period:
Edit/cancel via “Manage Order” portal
After shipping: Contact carrier directly
Q: Tracking orders?
📲 Smart Tracking:
- Get text/email with live map link
- Setup delivery alerts via carrier app
- 24/7 virtual assistant tracking support
Q: Missing package?
🚨 Delivery Guarantee:
If not received within:
• 15 business days (international)
Get full refund or priority reshipment
Returns & Warranty 🔄
30-Day Satisfaction Promise
📦 Hassle-Free Returns:
- Initiate return in account portal
- Print prepaid return label
- Full refund when scan received
Q: Processing time?
⏱️ Fast Resolution:
• Refunds: 3-5 business days
• Replacements: Shipped within 24hrs
• Exchanges: Priority shipping upgrade